Welcome to Duomedia Talks , our brand new vlog series!
Did you know that 92% of B2B buyers rely on online reviews? 🤔
It’s no surprise – B2B investments can be massive, and trust is key. Whether you’re a B2B or B2C brand, reviews are essential for building a strong online reputation.
But what happens when reviews go negative? 💔
Don’t fear! As Louis De Nolf explains: embrace it as an opportunity to strengthen relationships and show that you genuinely care about finding solutions for your clients.
How to encourage reviews:
✅ Ask for feedback after a sale or service experience.
✅ Make the process easy, quick, and efficient for customers.
✅ Ensure timing is spot-on – right after product delivery or service completion.
What to avoid:
❌ Offering incentives that diminish authenticity.
❌ Bombarding clients with requests – focus on high-impact reviews.
❌ Ignoring negative feedback – it’s an opportunity to make things right.
Building a solid online reputation starts with meaningful, authentic communication. How does your business approach online reviews?
Watch the vlog here!
Louis De Nolf
Louis worked in hospitality, sales, marketing, and media before joining duomedia. A diversity of skills he uses to come up with strong communication and branding campaigns. He enjoys sharing his passion for communication, which makes him an excellent public speaker and moderator.